Disclosure: none. I’m writing this post without any compensation or incentive. Simply because I want to.
I tried StitchFix twice. I got a Klout perk that gave me a $20 credit (which was clearly expressed would cover my first month’s styling fee). I was so excited to try out this subscription clothing service that (what seemed like) all the bloggers were raving about.
Brief explanation of how it works: You pay $20 for styling fee, fill out what seems to be a very thorough questionnaire for StitchFix to assess your “style,” then schedule a shipment. The $20 is nonrefundable, but can be used towards purchasing any of the five items they ship in your box. You can buy as much or as little from the box as you like and you are required to return the box (they provide pre-paid return packaging for you) within three days. Read more about it from their FAQ page here.
My Style Profile
StitchFix does a fabulous job trying to gather as much information as possible in order to get an idea what your style preferences and tastes are for clothing and accessories. They even give you a collage of outfits for you to rank. I prefer to dress more business professional in life and tend to trend on the side of heels, flats, blouses, non jean pants, dresses, and skirts. So, I naturally hated anything that included more relaxed items simply because I wanted to just avoid sending them to me. They had some inspiration styling boards that I absolutely loved, and then some I selected “Don’t really like” or “Like.”
The questionnaire asked me how often I wear certain items, what items I absolutely did not want to be sent (for which I checked scarves and rings), and they even asked what body parts I prefer to flaunt or hide. With such a thorough questionnaire, I felt like I was guaranteed to get at least one item that I would love.
StitchFix tells you that the average price per item is $55 and you can provide how much you are willing to spend on each category of clothing and they are supposed to stick to that. So, I selected the following price point preferences per category:
- “The cheaper, the better” for accessories, bottoms, jewelry, and tops. Simply because these items just don’t get worn too often so why spend a lot on them?
- “$50 – $100″ for dresses and outer layers. Because I am more than willing to pay this price point for a higher quality dress or coat.
I wish I had taken pictures because I can’t remember for the life of me all the items that were sent, but two were dresses and one was a necklace. The dresses were priced between $60-80 each and were quite literally the quality of something I would get at Old Navy or the Gap, two stores I rarely shop at to begin with because it’s not really my style. They were very casual dresses, not at all the business professional/date night category I thought I had clearly expressed wanting. I mean this is the style board I absolutely loved (the rest were either “Like” or “Don’t really like,” with two “Hate It”):
Anyways, I purchased the necklace because, even though it was $32, I wanted to take advantage of the fee $20 credit I had making the very simple necklace (a gold chain with a gold circle) $12. I also thought I would give StitchFix one more try. I gave very clear feedback, also understanding that they were still trying to discern my style and what to send me. I did, however, mention that I felt the price point for the items sent to me was incredibly unsatisfactory considering the quality and style.
I took pictures! (This was very early in my pregnancy).
Let’s just break this down.
- Those two tops (on the left and center right) were each in the $50 price range. The one on the left (“Dicaprio Layered Mixed Material Knit Shirt”) was cute, but it was essentially a tee that was sewn over a tank. I can style that myself for $15. The flow-y orange top (entitled, “Shawn Box Pleat Detail Blouse” which thankfully did come with a camisole to put underneath), was just “fine.”
- Then there is that dress. Or tunic. Or something entitled “Darcy Weave Jersey T-Shirt Dress” really gives it away that it’s not for me. A “jersey” material “t-shirt” dress doesn’t quite fall into that style board of what I love, does it? Also, green and black are bad colors to coordinate together. It reminds me of when my husband had an Xbox 360 or something out of The Matrix trilogy. It was just a very casual type of dress/tunic and I think it would be something I would throw over leggings and boots when I was having an errand day in the middle of winter. Not something I’d ever be proud of and flaunt around. It was in the $60 price range itself. For that price, I could go to Gap/Old Navy and get something for $20. And, it would still be a knock around outfit.
- Now, I did love that jacket. Though, it technically didn’t fall under any of my criteria. It is entitled “Chaplin Hooded Anorak Cargo Jacket.” Yes, a cargo jacket was sent to me. Did you see that style board I sent before? Can you explain to me how that style board would ever turn up a “cargo jacket”? Also, keep in mind, I was sent this particular StitchFix box in May (regardless of the fact that I live in Georgia not Maine, it is still going into summer in the US of A). This was in the $90 price range.
- I received a bracelet that was like a big bangle wrap looking thing. I kept it, sorry, don’t have a picture dedicated to it (but its that bracelet I’m wearing in that left picture). I have yet to wear it though, and technically spent $38 on it just because I didn’t want to waste that $20 styling fee that could be used towards an item (because, remember, my second month I did have to pay for). I settled.
In the two boxes that I received, each box had between $150-200 worth of product in five items. The jewelry pieces were the cheapest in the $30 range and the most expensive item was the jacket. I honestly, could go to TJ Maxx and probably walk away with at least one of those outfits from the style board that I loved for that price range versus getting a bunch of overpriced stuff from the Gap (I truly am not knocking the Gap, that place is great for what it sells). Then, I ran into this article about how StitchFix sent a customer shorts and priced them way higher than what the customer found at Nordstrom Rack. StitchFix’s response was not something that should make anyone feel any better about not getting ripped off in the future from them.
Needless to say, I will not ever be a StitchFix customer again and I’m kind of apprehensive to sign up for another subscription service again.
My husband tried one for men (Five Four Club) and it was actually worse than StitchFix because it was $60 a month, you didn’t get to return anything, and he got a pair of sunglasses in a case, flat shorts, and essentially a nice quality black tee (this tee was also deemed a “bonus item”). Yes, you’d probably spend that much on those items anyways, but they totally didn’t work at all for him and he couldn’t return them (all they could do was exchange the size). They also had a style profile that wasn’t as thorough as StitchFix so it could be argued that at least they have that (weak) excuse. Also, they value the items in their box at $120, so a pair of shorts, an undershirt, and sunglasses for $120. Yep, we immediately canceled and are now stuck with unused shorts, unused sunglasses, and an undershirt.
Maybe I’m a disgruntled ex-customer, but I just pride myself in honest reviews whether on Yelp, TripAdvisor, or my blog. After all, we’re all in this together, right?